A new and innovative project called Customer Service Ambassadors “Cuenta Conmigo” was recently presented by Customer Experience and Service Culture.
This is aligned with the leadership agenda in the service axis and the sustainability pillar in search of being “The Favorite Supplier”.
The project was born from the need to promote a culture of exceptional service within the company, highlighting the importance of customer satisfaction and its positive impact on long-term results.
It aims to establish and promote high standards of customer service among work teams in all companies and countries where Progreso operates.
With a total of 128 ambassadors from Belize, Guatemala, El Salvador, Costa Rica, Panama and Colombia, it seeks to ensure that each interaction with customers reflects Progreso’s values and commitment to excellence in service.
These ambassadors will be responsible for disseminating and living the program’s behaviors and standards on a daily basis, promoting a customer-centric culture in all areas of the company.
Through their leadership, the ambassadors will positively influence their teams, ensuring that service quality is maintained at the highest levels, thus generating an exceptional experience for customers.
The “Cuenta Conmigo Service Ambassadors” project not only strengthens Progreso’s position as a leading supplier in the market, but also reaffirms its commitment to sustainability and long-term development.
By focusing on customer satisfaction and continuous service improvement, Progreso demonstrates its dedication to creating long-lasting and mutually beneficial relationships with its customers.
These two new mascots join the Progreso family to personify and transmit the Progreso values, the leadership agenda and the service axis that drives “Cuenta Conmigo”.
