Revista Granito de Arena

The joy of serving with Gloria Tobar

Gloria Tobar is part of a team that strives for excellence in customer service every day. For eight years, ConstruFácil has become her second home and her coworkers her new family.

Being part of the most important chain of construction stores in Guatemala is a dream come true for Gloria Tobar.

Eight years ago, she left her parents’ home to pursue her dream of becoming an independent, professional woman.

Gloria is the current store manager of ConstruFácil «Don Justo», located at kilometer 16 of the highway to El Salvador, and is in charge of 48 employees who work tirelessly in the store.

«I started as a sales consultant eight years ago and as time went by I became the operations manager. During this time everything has been a learning experience and I began to understand the importance of hardware products for families. Now as a manager, I share the passion for service and excellence».

One of the most important aspects that Gloria highlights about the company is the trust that they delegate to each of the team members by assigning them tasks and time to accomplish them. «That trust makes us responsible and develops our capabilities».

Becoming better every day

The search for excellence is a constant at ConstruFácil and that passion is what Gloria transmits to her team every day.

Her work allows her to complete her university studies and begin building a house. This will improve her family’s quality of life.

The mystique of ConstruFácil is to be a committed team offering advice through personalized service. It strives to become the chain of stores that provides everything needed to build, expand, remodel, and decorate a project.

That is why Gloria visualizes the future with optimism. She is enthusiastic about the company’s growth and every team’s commitment to providing the best possible service and generating the highest level of satisfaction for all customers.

Gloria is happy, productive, and very committed to the values learned at ConstruFácil.

The phrase

«We are family because the success of one is the success of all.»

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